Terms & Conditions

These terms and conditions govern the use of the Adah Marketing website (adahmarketing.com) and the services provided by Adah Marketing ("Adah," "we," "us"). By visiting our website or engaging in our services, you agree to these terms. If you do not agree, please do not use our website or engage our services.

For clients, these terms apply alongside your individual engagement agreement. In the event of any conflict, your engagement agreement takes precedence.

1. About Adah Marketing

Adah Marketing is a hybrid marketing consultancy and execution partner operating from the Philippines, serving clients in the United States, United Kingdom, and Australia. Our services include marketing strategy, content creation, SEO, social media management, email marketing, paid media management, and related marketing services.

2. Use of this website

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable law or regulation
• Transmit any unsolicited commercial communications
• Attempt to gain unauthorised access to any part of the website or its underlying systems
• Introduce malicious code or interfere with the functioning of the website

We reserve the right to restrict access to the website at any time.

3. Services

The specific services we provide, the fees, timelines, revision terms, and deliverables are set out in your individual engagement agreement. Nothing on this website constitutes a binding offer or guarantee of specific outcomes.

Marketing results depend on many factors outside our control, including platform algorithm changes, market conditions, client responsiveness, and the accuracy of information provided to us. We do not guarantee specific results such as rankings, follower growth, lead volumes, or revenue outcomes.

4. Payment

Payment terms are set out in your engagement agreement. Standard terms are:

• Retainer invoices are issued on the 1st of each month, payable within 7 days
• Project invoices are issued 50% upfront and 50% on delivery, with project invoices payable within 14 days
• Late payments may incur interest in accordance with applicable law and as set out in your engagement agreement
• Work may be paused on accounts with overdue invoices until payment is received

All fees are exclusive of any applicable taxes. Clients are responsible for any taxes, duties, or levies applicable in their jurisdiction.

5. Intellectual property

Work product

All content, strategies, creative assets, and other deliverables produced by Adah under your engagement become your property upon receipt of full payment for the relevant work. Until full payment is received, Adah retains all intellectual property rights in the work produced.

Our existing IP

Any methodologies, frameworks, templates, tools, or processes that Adah has developed prior to or independently of your engagement remain our intellectual property. Where these are used in delivering your services, you receive a licence to benefit from the outputs, but not to the underlying methods themselves.

Portfolio rights

We may reference the fact that you are or were a client, and may display anonymised or aggregated outcomes from our work together, unless you have requested confidentiality in writing. We will always seek your approval before publishing a named case study.

Third-party IP

Where deliverables incorporate third-party content (for example, stock images or licensed fonts), usage rights are subject to the terms of those licences. We will flag any such restrictions at the time of delivery.

6. Confidentiality

Both parties agree to keep confidential any proprietary or commercially sensitive information shared in the course of an engagement. This includes, but is not limited to, business strategy, client data, pricing, and unpublished content.

This obligation survives the end of your engagement with Adah.

7. Client responsibilities

To enable us to deliver your services effectively, you agree to:

• Provide accurate, complete, and up-to-date information about your business, products, and services
• Grant us necessary access to platforms and accounts in a timely manner
• Review and respond to requests for approval within the timeframes set out in your engagement agreement
• Ensure that any materials, data, or content you provide to us does not infringe third-party rights, violate applicable law, or make misleading claims

Adah is not liable for delays or reduced service quality caused by a failure to meet these responsibilities.

8. Limitation of liability

To the fullest extent permitted by law:

• Adah's total liability to you for any claim arising from your engagement will not exceed the total fees paid by you to Adah in the three months preceding the event giving rise to the claim
• Adah is not liable for any indirect, consequential, or special losses, including lost profits, lost revenue, loss of data, or loss of business opportunity, even if we were aware such losses were possible
• We are not responsible for outcomes affected by third-party platforms, algorithm changes, ad platform policies, or actions taken by any party outside our control

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law. Applicable consumer protection legislation in Australia (the Australian Consumer Law) and the UK (the Consumer Rights Act 2015) may provide protections that cannot be excluded or limited by contract; where they apply, those protections operate alongside these terms.

9. Indemnification

You agree to indemnify and hold Adah harmless from any claims, damages, costs, or expenses (including reasonable legal fees) arising from:

• Your breach of these terms or your engagement agreement
• Content, data, or materials you have provided to us
• Claims that materials or claims you instructed us to use infringe a third party's rights or violate applicable law

10. Termination

Termination rights and notice periods are set out in your engagement agreement. Upon termination:

• All work completed and paid for will be transferred to you
• Work in progress at the time of termination will be completed or handed over subject to payment for work done to date
• Any outstanding invoices become immediately due
• Confidentiality obligations continue

11. AI disclosure

Adah uses AI tools as part of its production and research processes. All strategic decisions, brand direction, quality control, and final client-facing deliverables are reviewed and approved by a human before delivery. AI is a tool in our process, not a replacement for professional judgment.

Where client data is processed through AI tools, we ensure those tools operate under appropriate data protection standards. We do not use client data to train AI models.

12. Governing law and disputes

These terms are governed by the laws of the Philippines. The parties submit to the non-exclusive jurisdiction of the Philippine courts for the resolution of any dispute arising out of or in connection with these terms or any engagement agreement.

Where you are located in the United Kingdom or Australia, nothing in this clause limits or excludes any statutory rights you hold under the laws of your jurisdiction that cannot be waived by contract, including rights under the UK Consumer Rights Act 2015 or the Australian Consumer Law. Those rights operate alongside and are not overridden by the choice of governing law above.

We would always prefer to resolve disputes directly and in good faith. If a dispute cannot be resolved through direct discussion, both parties agree to attempt mediation before pursuing formal legal proceedings.

13. Changes to these terms

We may update these terms from time to time. The current version will always be available at adahmarketing.com/terms-and-conditions. Continued use of our website or services after an update constitutes acceptance of the revised terms.

14. Non-solicitation of Adah staff and contractors

During the term of any engagement with Adah and for 12 months following its end, you agree not to directly or indirectly solicit, recruit, hire, or engage any person who was involved in delivering your services as an Adah employee, contractor, or subcontractor, without Adah's prior written consent.

This clause applies to any person you had direct contact with, or who was specifically identified to you as working on your account.

If you wish to engage an Adah team member directly, you may request consent in writing. Where consent is granted, a placement fee equal to 25% of that person's anticipated first-year compensation in the new engagement is payable to Adah before the engagement commences. This fee reflects the cost of sourcing and training a suitable replacement, and is consistent with prevailing market rates for professional recruitment across the US, UK, and Australia.

If you engage an Adah team member without consent, you agree to pay the same placement fee as a debt immediately due. This is not a penalty; it is a genuine pre-estimate of the recruitment and onboarding cost Adah will incur as a direct result. Adah reserves the right to seek additional damages where actual losses exceed this amount.

15. Contact

Questions about these terms can be directed to: